Congrats! You booked your tour, now what?

Where: Proceed to Entry 1 at the west end of Climate Pledge Arena. Here you will go through security and get ready for your journey! Arena Maps

When: Please arrive 20 minutes prior to your scheduled tour time. Late arrivals may not be able to be accommodated. All sales are final, and refunds will not be available for missed tours.

To access your tour tickets log in to your Account Manager profile at http://am.ticketmaster.com/cpatours or download the Seattle Kraken Mobile App on your phone.

Some of the areas you may get to visit on your arena tour include: The Climate Pledge Living Wall, Press Bridge, Private Suites and Clubs, Star Dressing Rooms, Press Interview Room, and the Kraken and Storm Locker Rooms.

Tour routes and experiences are subject to change due to availability based on events and activities throughout the arena.

*Seattle Kraken and Storm Locker Rooms are not available during their respective seasons .

Tours last approximately 75 minutes.  Please wear comfortable walking shoes.

Photography is permitted on the tour except in area explicitly forbidden by your Tour Guide.  Photography is not permitted for any commercial use.  Videography and other recordings are not permitted at any time while on tour.

Professional camera equipment is not allowed on the tour. This includes cameras with detachable lenses, selfie sticks, and tripods. Media requests can be submitted HERE.

TOURS @ Climate Pledge Arena are currently only available in English.

Purses, small bags, and backpacks are allowed on the tour but may be subject to x-ray and/or search prior to admission.  Oversized bags or luggage will not be permitted on the tour.

We do not provide an area to check bags, coats, or any other personal belongings.

Strollers/wagons are not permitted on the tour.  Climate Pledge Arena and its affiliates are not responsible for lost, stolen, or damaged strollers or items.

Pets and other animals are not allowed on the tour, except for service animals to aid guests with disabilities.

Yes, tours are accessible for patrons with disabilities.  If you have a disability requiring any type of accommodation, we ask that you email us at lease 72 hours in advance at tours@climatepledgearena.com to ensure the requested assistance can be provided.

Wheelchairs are available, free of charge, on a first-come, first-served basis.  Please note that Climate Pledge Arena staff cannot provide special wheelchair assistance on-site.  Guests with disabilities who are unable to independently operate their wheelchair should be accompanied by someone able to assist them during the tour.

Send an email to tours@climatepledgearena.com and allow 48 hours for a response.

If you are running late for a tour, we will do our best to accommodate you on the next available tour of the day.