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Accessibility guide

We highly encourage ticketed guests to pre-purchase a parking pass for one of our garages HERE.

All parking garages on Climate Pledge Arena’s campus have ADA accessible parking spaces. Please note however, that specific spaces, including accessible parking spaces, cannot be reserved when purchasing your pass.

Please contact the nearest on-site parking attendant upon arrival so that they may best assist you and accommodate your needs.

Climate Pledge Arena has wheelchair and low mobility seating available on all levels. All accessible seating is available to purchase on Ticketmaster.com by filtering seating options to select “Show accessible tickets”. Please note that both “wheelchair accessible” and “semi-ambulatory seats” will populate when selecting this option. 

Wheelchair accessible seats are located on a platform. Platforms 101W and 120W are enclosed by fully glass barriers. All other accessible seating platforms are enclosed by metal barriers and include a narrow countertop where guests can place their items. Guests ticketed for any of these platforms that do not use a mobility device will be provided with cushioned folding chairs. Semi-ambulatory seats require navigating 1-3 steps up or down to access the seat and are often located on or near an aisleway. All stairways are equipped with railings to assist guests.

Assistive Listening Devices are available and complimentary to guests for all Arena events. Headsets and receivers can be checked out at the Guest Services Desk on the Main Concourse near Section 24.

WaFD Bank ATMs are available on the Main Concourse by Section 11 as well as on the Upper Concourse by the South East elevators.

All ATMs are accessible.

Baby changing tables are available in all Men’s and Women’s restrooms, All-Gender & Family Restrooms, as well as in the Virginia Mason Nursing Parents Room located on the Southwest corner of the Main Concourse.

Adult changing tables are located in both First Aid Rooms by Sections 17 & 112.

For Seattle Kraken games, all integral game information is captioned on the north and south main video boards. Guests may also visit our Guest Services Booth to request a link to access game captions on their personal smart device or a borrowed tablet. 
 
For any other event, guests may request captioning by contacting Guest Services at guestinfo@climatepledgearena.com at least 10 (ten) days in advance of their ticketed event.

Concession stands and marketplaces are all accessible to guests with disabilities. Guests may request additional assistance at these locations from the nearest arena team member.

Elevators are located in each corner of the Arena for our guests with disabilities. All Arena elevators offer access to the Event Level, Main Concourse, Suite Level and Upper Concourse, Space Needle Lounge, and The Summit.

Space Needle Lounge access elevators on the South side of the Arena by Sections 104 or 111.

The Summit (Boxes/Row) access elevators on the West side of the Arena by Sections 111 or 117

Elevators are also available in Arena Parking Garage (Underground) to all levels.

The Alaska Airlines Atrium entry doors are all accessible to our guests with disabilities. For the convenience of our guests, one lane at each of our Alaska Airlines East & Alaska Airlines West Main Entry Doors are designated for guests with disabilities.

Guests with accessibility needs and tickets to American Express Hall can enter through Entry 3 on the NW side of the Arena.

Guests are encouraged to enter through the entrance listed on their event ticket as it will provide the best route to their seat.

Climate Pledge Arena is proud to offer a wide variety of food and beverages throughout the venue, including gluten free, vegetarian and vegan options. Guests are not permitted to bring outside food or beverages into Climate Pledge Arena.

More information about our concessions offering can be found here: Food & Beverage – Climate Pledge Arena

Climate Pledge Arena recognizes that some Guests may have specific/special dietary needs due to medical conditions or religious requirements. Please contact Guest Services by emailing guestinfo@climatepledgearena.com prior to their event for accommodations.

Guests may request an American Sign Language interpreter by contacting the Guest Services Department at guestinfo@climatepledgearena.com.

We request that guests provide advance notice at least ten (10) business day prior to the event date to schedule an ASL Interpreter. Requests made with less notice unfortunately do not guarantee an interpreter can be acquired.

Key locations to drop off all guests with limited mobility are at:

– 1st Ave N, running the length of the building and half a block past Harrison Street.
– Republican and Warren Street located at the North end of Seattle Center campus closest to Mercer street.

Those who require a more private location in which to feed or pump may use:

– The Virginia Mason Nursing Parents Room, located by section 11.
– The Mamava Nursing Pod located by section 22.

Diaper bags are permitted inside Climate Pledge Arena, but must go through an X-ray machine located at either Entry 1 or 8 in the Alaska Airlines Atrium.

Please contact the Guest Service Department at guestinfo@climatepledgearena.com for any additional questions”.

All public restrooms in the arena are wheelchair accessible. All Gender & Family Restrooms are also available on the Event Level, Main Concourse, Upper Concourse, and in the Space Needle Lounge for the convenience of our guests.

Event Level (LL4) – NE, NW Vomitories
Main Concourse (LL2) – NE, SW, SE Corner
Suite Level (LL1) – Near Section 118
Upper Concourse (1) – Near Section 211

Sensory bags containing fidget tools and noise-cancelling headphones, feeling thermometer cards and identification cards that allow arena team members to recognize that the individual has a sensory need, are available for checkout at no cost by leaving an ID at our any Guest Services Desks located:

– Guest Info Desk Main Concourse by Section 24
– Guest Info Desk Upper Concourse by Section 109

Guests who feel overstimulated or overwhelmed may also visit our Sensory Room located on the Suite Level by Section 123.

Trained service animals as defined by the Americans with Disabilities Act (ADA) are welcome at Climate Pledge Arena. Service animals must remain on a leash or in a harness at all times, unless special circumstances exist, and are required to rest in the seating area of the guest with the disability, rather than the aisle.

Animal relief areas can be accessed by exiting through the East Main Entrance on the Upper Concourse. Please see a Guest Services Representative for exit and re-entry.

Water Fountains and Hydration Stations, where guests are welcome to fill up reusable water bottles, are all accessible and available throughout Climate Pledge Arena in the following locations:

Event Level: In each corner by the elevators
Main Concourse: In each corner by the elevators
Suite Level: North East & North West corners, by the restrooms; South East & South West corners, across from the escalators
Upper Concourse: South side near the restrooms; near Sections 116 & 126
Space Needle Lounge: East Corner

Guests who require additional assistance because of a limitation in mobility can request a wheelchair transport from the entry doors to their seating location.

A Guest Services Accessibility Assistant will escort guests to their seat, and pre-arrange a pick-up time if they choose to leave before the end of the event.This service is available on a first come, first served basis, and may be requested from any team member at the entry doors. Please note that arena wheelchairs cannot be left with guests during the event.

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