Climate Pledge Arena is committed to full compliance with the Americans with Disabilities Act (ADA) and providing equal access to an enjoyable event experience for everyone in our community.

Please review the Accessibility Guide for more information on accessible services, programs and policies for our guests with disabilities

All-Gender & Family Restrooms are available near most sets of Men’s and Women’s Restrooms throughout the arena, on each level.

Event Level (LL4) – NE, NW Vomitories
Main Concourse (LL2) – NE, SW, SE Corner
Suite Level (LL1) – Near Section 118
Upper Concourse (1) – Near Section 211

1. What is Amazon One?
Amazon One is a fast, convenient, contactless way for people to use their palm to enter, identify, and pay. The service is highly secure and uses custom-built algorithms and hardware to create a person’s unique palm signature that simplifies a range of tasks from payment to access.

2. How do I use Amazon One?
Amazon One is very easy to use and takes less than a minute to enroll. Once registered, each time a fan wants to use Amazon One to enter, identify, and pay at one of the four Just Walk Out technology-enabled stores in Climate Pledge Arena, they’ll just hover their palm over the device for about a second or so to enter, and be able to pick what they need in store, and then leave. It’s that simple!

Visit the Amazon One page HERE for complete details and privacy-related information.

Trained service animals as defined by the Americans with Disabilities Act (ADA) are welcome at Climate Pledge Arena. Service animals must remain on a leash or in a harness at all times, unless special circumstances exist, and are required to rest in the seating area of the guest with the disability, rather than the aisle.

All other animals, pets, and wildlife are prohibited.

Animal relief areas can be accessed by exiting through the East Main Entrance on the Upper Concourse. Please see a Guest Services Representative for exit and re-entry.

Assistive Listening Devices are available and complimentary to guests for all Arena events. Headsets and receivers are available to check out at the Guest Services Desk on the Main Concourse near Section 24.

WaFd Bank ATMs are available on the Main Concourse by Section 11 as well as on the Upper Concourse by the South East elevators.

If necessary, guests are permitted to bring:
ONE CLEAR BAG* that does not exceed 14″w x 14″h x 6″d in size
OR
small clutches/purses/wallets that do not exceed 4″w x 6″h x 1.5″d in size

*Items within the clear bag must comply with our bag policy and permitted item list.

Unless otherwise noted for a specific event, Climate Pledge Arena welcomes guests to bring small signs, banners, posters and flags to show fan support during events. Signage cannot exceed 24″” x 36″” in size, be affixed to a stick or pole, or be commercial in nature.

Climate Pledge Arena management may deny entry or use of signs, banners, posters or flags deemed to be unsafe, inappropriate or displayed/used in a way that interferes with the enjoyment of the event by others.

All size of signs are subject to change based on tour approval.

Guests riding bikes to arena events are encouraged to use the many protected bike lanes surrounding the arena.

Bicycle lockers are available in the 1st Ave N Garage on a first-come, first-served basis.

Short-term bike parking is available around the plaza, mostly located at the North East corner of the East Plaza. Please note that short-term bike parking will require the use of a personal bike lock.

Small, non-professional cameras with no external flash or detachable lenses are welcome into Climate Pledge Arena for most events.

Video recording devices, audio recording devices, GoPro cameras, monopods, tripods, selfie sticks and cameras with telephoto or interchangeable lenses (professional photography equipment) are not permitted inside Climate Pledge Arena.

Please note that for some concerts and special events, camera restrictions will vary, and may not be permitted for entry. Please contact Guest Services to inquire about event-specific restrictions.

Camping and the use of tents on the Climate Pledge Arena plaza is prohibited.

Climate Pledge Arena is a cashless facility, featuring Amazon One and JWO (Just Walk Out) technology. Apple Pay, Google Pay, and all major credit cards are accepted.

Guests who bring cash may use our reverse ATM, a cash to card machine to deposit cash in exchange for a VISA card of equal value.

Located at the South East corner of the main concourse by section 04 outside the elevators, guests can load a maximum of $500 to a card. A card cannot be reloaded.

Cards can be used anywhere, including outside of the Arena, where VISA is accepted. Not valid at Just Walk Out locations.

For any issues with your card or the reverse ATM, please visit the nearest Guest Service desk.

Baby changing tables are available in all Men’s and Women’s restrooms, All-Gender & Family Restrooms, as well as in the Virginia Mason Nursing Parents Room located on the South West corner of the Main Concourse.

Children aged 2 and under do not need a ticket to attend events but must share a seat with an accompanying, ticketed adult. Please note that for select events (family shows or those intended for children), this policy may vary.

There is no minimum age requirement to attend events at Climate Pledge Arena unless otherwise specified. It is the responsibility of the parent/guardian of the minor attending the event to determine if they can attend on their own.

For questions regarding the ticket age requirement or minimum age requirement for a specific show, please call (206) 460-7825.

In 2019, Amazon and Global Optimism announced The Climate Pledge, which calls on signatories to be net zero carbon across their businesses by 2040—a decade ahead of the Paris Agreement.

Visit www.theclimatepledge.com for more information.

For Seattle Kraken games, all integral game information is captioned on the north and south main video boards. Guests may also visit our Guest Services Booth to request a link to access game captions on their personal smart device or a borrowed tablet.

For any other event, guests may request captioning by contacting Guest Services at guestinfo@climatepledgearena.com at least 10 (ten) days in advance of their ticketed event.

Climate Pledge Arena (CPA) thanks you for your commitment and adherence to the CPA Code of Conduct, which applies to all individuals on CPA property, whether inside or outside the Arena. All individuals shall:

Behave and be treated in a respectful, professional and courteous manner. Comply with CPA search and screening procedures prior to entry, including CPA’s bag policy. Exit and re-entry into the Arena is not permitted.

Comply with all Arena and event policies, available at https://climatepledgearena.com/arena-guide/.

If they choose to consume alcohol, do so in a legal and responsible manner that is consistent with CPA alcohol policy.

Occupy only their designated seat location and present tickets to CPA staff upon request.

Comply with CPA staff instructions regarding operational and emergency procedures and comply with all posted signs and placards.

CPA prohibits:
• Interfering with the event and/or athletes, coaches, referees, performers or CPA staff.

• Pushing on or striking the glass that surrounds the hockey playing surface, entering the playing or performance area (ice, court, stage, etc.), standing on seats, sitting or climbing on railings or obstructing aisles or the view of guests.

• Using abusive, offensive or obscene language and gestures, including, but not limited to, using such language or gestures concerning a person’s race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national origin.

• Engaging in behavior that is unruly, disruptive, or illegal in nature, including, but not limited to, fighting, taunting, challenging others to fight, throwing objects or other behavior deemed by CPA to be detrimental to the event experience.

• Unauthorized commercial activity.

• Smoking, vaping or use of marijuana or tobacco products, in any form, including electronic cigarettes.

Violation of this Code of Conduct or any other CPA policy, procedure or directive from CPA staff may result in ejection from the Arena and/or further consequence, at CPA’s discretion, including but not limited to, being prohibited from attending future events and referral for arrest and prosecution. Ejected persons will not be refunded or permitted re-entry.

In case of emergency or if anyone is interfering with your enjoyment of a CPA event, please contact the nearest staff member for assistance. During events, you may text (206) CPA-HELP to make an anonymous report. This number is only monitored during events. Texts during non-event hours will not be checked. During non-event hours, please call Guest Services at (206) 752-7200.

By entering CPA, you consent to your image and likeness being captured and used by Seattle Arena Company, LLC and/or Seattle Hockey Partners LLC, and their respective affiliates and designees.

Warning: Events may include the use of strobe lighting, haze, lasers and/or pyrotechnics.

Guests of Climate Pledge Arena are encouraged to share their feedback by emailing guestinfo@climatepledgearena.com. We look forward to hearing from you!

Climate Pledge Arena permits guests to wear costume masks, face paint and costumes. Costume masks must be removed for security screening, alcohol service, and when asked to do so by arena staff and management.

Costumes and clothing with offensive material or language, or that appropriates or disrespects another culture, is prohibited at Seattle Kraken and Climate Pledge Arena events.

Climate Pledge Arena recognizes responsible alcohol consumption at events and offers a Safe Ride Program. Visit our Guest Services Desks or speak to a Guest Services Representative to learn more.

For all publicly ticketed events, including NHL Seattle Kraken and WNBA Seattle Storm home games, ticket holders receive a public transit ticket that can be utilized for safe transit to and from the arena while consuming alcohol.

Guests who wish to report concerns, ask for information or for assistance can text us during the event at (206) CPA-HELP or (206) 272-4357 with their location and message.

Door times for Climate Pledge Arena will vary by event. For Seattle Kraken games, all doors will open 90 minutes prior to puck drop. For Seattle Storm games, all doors will open 60 minutes prior to tipoff.

Climate Pledge Arena has ten (10) elevators available to ticket holders and guests with disabilities.

• All elevators access the Event Level, Suite Level and Main Concourse
• All elevators except for elevator P8 in the Southwest corner access the Upper Concourse
• Guests with tickets to the Space Needle Lounge should use the elevators in the Southeast and Southwest corners of the building, except for elevator P8
• Guests with tickets to the Press Bridge or the Summit should use elevators P5 in the South West corner or elevator P9 in the North West corner of the building

Elevators are also available in the arena garage.

Climate Pledge Arena strives to create a safe and enjoyable environment for all guests attending our events by working with the Seattle Fire Department, Seattle Police Department and other professional agencies to develop effective emergency plans and procedures. In the event of an emergency, please follow the instructions of arena team members who have been trained to guide guests to safety.

There are four (4) escalators available in the Alaska Airlines Atrium. The escalators on the East and West are express escalators for transporting guests from the Upper Concourse to the Main Concourse.

Club, Suite, and Premium ticket holders can use the escalators in the center of the Atrium, which transports guests from the Upper Concourse to the PitchBook Suite Level.

Additional escalators provide access from the PitchBook Suite Level to the WaFd and Symetra Clubs.

All-Gender & Family Restrooms are available near most sets of Men’s and Women’s Restrooms throughout the arena, on each level.

Event Level (LL4) – NE, NW Vomitories
Main Concourse (LL2) – NE, SW, SE Corner
Suite Level (LL1) – Near Section 118
Upper Concourse (1) – Near Section 211

First Aid rooms are available on the Main and Upper Concourses. In the event of a medical emergency, please contact a Guest Services or Security team member for assistance. Trained Emergency Medical Technicians (EMTs) are available on site and can respond to any location in the arena.

Main Concourse (LL2) – NW Corner
Upper Concourse (1) – SW Corner

The Climate Collective (the food and beverage program at Climate Pledge Arena) will inspire guests and create long-lasting memories, just as Seattle food has done for its residents and visitors for decades. The Climate Collective will build upon cherished relationships with our Pacific Northwest neighbors, fishmongers, butchers and farmers to build carefully curated menus that strip away the perception of traditional arena fare. At the Climate Collective, we believe food should be genuine, delicious, innovative, and invite all guests to a seat at the table under our roof.

More information about our concessions offering can be found here: Food & Beverage – Climate Pledge Arena

• Guests with General Admission floor tickets are allowed to begin lining up at American Express Hall Entry 4 located on the West Plaza NO EARLIER THAN 8:00 AM on the day of the show.

• American Express Hall Entry 3 is available for guests with accessibility needs.

• Numbered wristbands are honored depending on the specific event – please check the show specific FAQ page for the most up to date information.

• For events that do not have a numbering system in place: Saving a place in line for guests who do not originally arrive with your party, run the risk of the additional guests being asked to join the back of the line. Climate Pledge Arena is not held responsible for monitoring line control outside of safety compliancy.

• All guests are expected to abide by the Climate Pledge Arena Code of Conduct when on Climate Pledge Arena property.

• Please keep in mind: Climate Pledge Arena is not responsible for any personal belongings left on the plaza after doors open. Any chairs, blankets, or items left on the plaza after guests enter will be cleared and not held for pick-up.

Guest Services is available on the Main Concourse near Section 24, and in the Alaska Airlines Atrium on the Upper Concourse by the stairs and escalators on the West side.

Club, Suite, and Premium guests can visit Guest Services on the South side of the PitchBook Suite Level.

Guests can text the following number to anonymously report any questions/concerns to the Guest Services team (206)-CPA-HELP. This number is only monitored during events. Texts during non-event hours will not be checked.

For non-event hours, please call Guest Services 206-752-7200.

What we offer:
• Headphones
• Sensory Bags
• Ear Plugs
• Hygiene Products
• Lost and Found
• Face Masks
• Portable Chargers
• ID Bracelets
• First Aid
• Climate Pledge Arena Postcards
• Arena Maps
• Guest Feedback
• General Questions/Directions
• First Game Certificates

Accessibility Assistance:
• Wheelchair Assistance to and from your seat
• Accessible Seating Relocation
• Assisted Listening Devices
• Storage of wheelchairs/strollers/etc.
• Closed Captioning requests (at least 10 days in advance)

We look forward to assisting you!